TODO This is a working draft and does not constitute a final legal document. Before publishing this site, the content must be reviewed with an accountant and/or legal adviser.
These booking terms describe the general framework of cooperation between a guest and the host of Jelly & Star Apartments Pula (Jellyfish and Starfish Apartment). This is a working draft — the final text must be approved by a legal adviser and/or accountant before the site is published publicly.
1. Booking and confirmation
Bookings are made through the online booking system (Rentlio Booking Engine), available via the booking button on the apartment pages. A booking is considered confirmed once the guest receives a written confirmation.
TODO: describe the exact booking confirmation process and any deposit requirements.
2. Pricing and payment
Prices are shown in euros (EUR) at the time of booking through the online booking system (Rentlio Booking Engine) and depend on the selected dates. The tourist (sojourn) tax is included in the price. The service is exempt from VAT under Article 90, paragraph 2 of the Croatian VAT Act. For stays shorter than 3 nights, the price is increased by 30%. This website does not display or process payments — all payments are handled through the booking system.
TODO: confirm the payment methods accepted by the Rentlio system (e.g. card payment).
3. Check-in and check-out
Standard check-in is from 15:00, and check-out is until 10:00. TODO: define the process and any availability/charge for earlier arrival or later departure.
4. Cancellation and refunds
TODO: define cancellation deadlines and conditions, any refund amounts, and the process for exceptional circumstances (e.g. force majeure).
5. House rules
The following rules apply in both apartments:
- No smoking inside the apartment.
- No parties or events.
- No pets allowed.
- No unregistered guests.
- Please do not eat or drink in the bedroom.
- Please respect quiet hours: 15:00–17:00 and 22:00–08:00.
- Please do not leave the windows open while the air conditioning is on.
- Please take care of your keys — lost keys incur a replacement fee.
- Please take care of the furnishings and let us know promptly about any damage or accidents.
- Please do not rearrange the furniture.
- No illegal substances allowed on the premises.
6. Liability
TODO: define the scope of host and guest liability in accordance with applicable Croatian law, with the advice of a legal professional.
7. Changes to these terms
The host reserves the right to amend these terms. Changes take effect when the updated version of these terms is published on this page, so guests are encouraged to check this page from time to time.
8. Consumer complaints
In accordance with Article 10, paragraph 3 of the Croatian Consumer Protection Act (Official Gazette No. 41/14), we inform guests that a written complaint regarding dissatisfaction with the service provided may be submitted by post to:
Nataša Luk, Krležina 39, 52100 Pula, Croatia
or by email to [email protected].
We will respond to a received complaint in writing no later than 15 days from the date of receipt, so please include a contact address for our reply in your complaint.
9. Contact
For any questions related to your booking, contact us using the details on the Contact page.