These Booking Terms describe the general framework of cooperation between the guest and the host of Jelly & Star Apartments Pula (Jellyfish and Starfish apartments).

1. Booking and confirmation

Bookings are made through the online booking system (Rentlio Booking Engine), accessible via the booking button on the apartment pages. A booking is considered confirmed once the guest receives written confirmation by email. If a deposit is required for the booking, its amount and payment deadline are shown to the guest in the booking system before the booking is confirmed.

2. Prices and payment

The price of the stay is shown in euros (EUR) at the time of booking through the online booking system (Rentlio Booking Engine) and depends on the selected dates. The tourist tax is included in the price. The service is exempt from VAT under Article 90(1) of the Croatian VAT Act (Zakon o porezu na dodanu vrijednost), as the provider is a small taxpayer; VAT is therefore not shown on the invoice. For stays shorter than 3 nights, the price is increased by 30%; the increased price is shown to the guest before the booking is confirmed. This website does not display or process payments — all payments are made through the booking system.

The available payment methods are shown to the guest during booking in the booking system.

3. Check-in and check-out

Standard check-in is from 15:00 and check-out is by 10:00. Earlier arrival or later departure is possible by prior arrangement with the host and subject to availability; any fee is agreed in advance.

4. Cancellation and refunds

Because the accommodation contract is concluded for a specific date or period, consumers do not have a statutory 14-day right of withdrawal for contracts concluded at a distance. The right to cancel and to receive a refund is governed solely by the conditions set out in this section.

Cancellation deadlines and conditions, and the amount of any refund, are shown to the guest in the offer in the booking system before the booking is confirmed and are stated in the booking confirmation. In the event of exceptional circumstances that prevent arrival or the provision of the service (e.g. force majeure), the parties will seek an amicable solution, and the statutory rights of consumers remain unaffected.

5. House rules

The following rules apply in both apartments:

6. Liability

The host is liable for providing the accommodation service in accordance with the applicable regulations of the Republic of Croatia. The guest is liable for damage to the apartment and its equipment caused through their fault or the fault of persons staying with them. Nothing in these terms excludes or limits liability for intent or gross negligence, liability for damage to life or health, or statutory consumer rights.

7. Changes to these terms

The host reserves the right to change these terms. Changes apply to bookings made after the updated version is published on this page and do not apply to bookings that have already been confirmed. We recommend that you check this page from time to time.

8. Consumer complaints

In accordance with the Croatian Consumer Protection Act (Zakon o zaštiti potrošača, Narodne novine 19/22 and subsequent amendments), we inform guests that a written complaint expressing dissatisfaction with the service provided can be submitted by post to:

Nataša Luk, Krležina 39, 52100 Pula, Croatia

or by email to [email protected].

We will respond to a complaint in writing within 15 days of receipt, so please include a contact address for our reply in your complaint.

We aim to resolve disputes amicably. Consumers also have the right to turn to the competent bodies for out-of-court resolution of consumer disputes and to the competent court.

9. Contact

For any questions about your booking, please contact us using the details on the Contact page.